Privacy policy


We are dedicated to protecting information that is collected about you and to protecting your privacy. All information collected about you is entirely related to ensuring that you are provided with the best customer service possible. By using our website, you are consenting to this information being collected with the understanding that it will only be used to enhance your experience as a customer of Lucerna.

Information collected

Depending on the nature of the transaction you are undertaking with Lucerna, we may collect any or all of the following information that you provide: Name, address, telephone number, email address, postal address (if different from mailing address). We may also collect information regarding your use of the website and non-unique demographic information such as your age, post code, preferences, interests and favourites. You are not required to register as a user to make a purchase from Lucerna. You may use the "checkout" function as a guest. We do not store passwords in clear text. Passwords are stored as a salted hash and passwords cannot be recovered from the salted hash value.

Information use

The information you provide will be used to facilitate the task that you visited the site for. All possible and reasonable precautions are taken to ensure unauthorised access to this information does not occur. If you choose to register for the Lucerna newsletter and for notification of special offers, we will use the contact information to provide you with such information.

Lucerna does not sell or rent its customer lists to third parties.

On occasion, we may need to send out a service announcement to our users to advise, for example, that our service is temporarily suspended for maintenance.

We continually strive to improve our service to our customers and will only use information provided for the purpose intended.


All pages within the Lucerna web site that allow users to enter personal information are secured using SSL. This means that the link between your browser and the Lucerna web site server is encripted to protect your privacy from any 3rd party between you and us. If you are uncertain that the page you are on is secured, please see that the page begins with https:// in the browser address bar, and that the browser also shows a secure link. Secure links are typically denoted with a padlock.

If you have any additional concerns or queries, then please let us know via the 'contact us' page.


Internet browsers have the ability to store small files which are known as ‘cookies’. These hold information that allows a website to recognise your account. This process improves your experience and convenience. You may choose to prevent your computer from accepting these cookies, however doing so may result in some functionality on our website being impaired. Cookies can be used to remember items placed in your cart, save preferences for future visits and compile data about site traffic so that we can tailor and improve our website experience for our customers. Cookies cannot be used to deliver viruses or run programs to your computer.

Disclosing information

We do not disclose any personal information about you to third parties. Whilst we may use the information to keep you informed of relevant information about Lucerna, we will only do so if you have chosen to receive such information and you can remove yourself from mailing lists at any time. If you choose to leave feedback for our products we reserve the right to quote your feedback on our website and Facebook page, however will not disclose any personal information other than your first name when doing so.

Changes to our privacy policy

Any changes to our privacy policy will be updated here and will replace this version of our privacy policy. Whilst we will take all reasonable steps to advise our customers of the alteration to our policy, we recommend you periodically check this document to ensure it complies with your standards.

Contact us

If you wish to make further enquiries about our privacy policy, please contact us using the "contact us" section of our website.

Security of personal information

Lucerna takes every precaution to ensure our users’ information is protected.

3rd party links

If Lucerna includes or offers third party products to complement their range, we wish to advise that these third party sites have separate privacy policies. We take no responsibility for the content or activities of these sites. We welcome any feedback on these sites. As previously mentioned, we will never sell or disclose your personal information to any third party.

Your consent

By using our website, you are consenting to the terms of this privacy policy.

Pricing policy

All prices on the web site are GST inclusive as required by Australian Law. Payment in full is required prior to your order being shipped.

Wholesale prices

Wholesale pricing is only available to registered businesses who register with Lucerna and provide their ABN. Please use the 'contact us' section to request further information.

Out of stock items

Whilst we always strive to keep all items in stock at all times, there are occasional instances where there is high and unforseen demand for a particular product. If there is going to be a delay in processing and shipping your order, we will contact you and discuss your options with you, including whether you wish to wait the extra time or have an alternative product sent to you.


All images, text and contents of this website are the exclusive property of Lucerna and cannot be copied or reproduced in any manner without the written consent of Lucerna.