Useful Tips

Never leave a lit candle unattended or move a candle whilst burning. Ensure the candle is positioned on a stable surface in an area where it will not be subjected to drafts and is not close to other items.

Ensure the wick is trimmed to 5mm in length prior to burning a candle, and re-trim the wick prior to each lighting. If the wick is not sufficiently trimmed, black marks may appear on the glass container.

Keep candles out of reach of children and animals.

Candles should be burned for a maximum of 4 hours at a time (3 hours for Votives). For the first burn, ensure the "melt pool" (melted wax) extends to the edge of the container on each side, as this will prevent uneven burning and "tunnelling" (where the candle only burns down, not across). This effectively sets a "memory" for the candle and will ensure continued even burning for the life of the candle. If a candle is burned for longer than the recommended burning time, and the wax is not given a chance to re-harden, the total burning time of the candle may be reduced.

To prevent glass containers from over-heating, please stop burning the candle when there is approximately 5mm of wax left in the bottom of the container. Whilst the glass we use at Lucerna is designed specifically for candle use, if the wick continues to burn without wax in the container there is a slight risk that the glass can become too hot and cause burns or crack.

In the unlikely event of a wax pool fire, extinguish the fire by smothering it with a fire blanket or fire extinguisher. Do not throw water on the candle.

Soy melts will not evaporate, unlike melts made from other waxes. After the recommended burning time for the melt size has passed, and the scent has "burned off" the remaining wax can be poured into a container and disposed of. Please do not pour wax down your sink as it will cause clogging.

When using soy melts, do not light the melt directly and do not add water or oil to the oil burner dish. Soy melts should not be burned for longer than 3 hours at a time.